Frequently asked questions

  Hosted is the new offering from many IT Companies (including NEC with Univerge Blue). 'Hosted' is the telecom version of a subscription service like Office 365.  There are no capital expenses, and ongoing monthly fees depend the number or users and what features you require. Going 'hosted' offers extreme flexibility  and is ideal for those who work away from the office.  Speak to your Santel rep for more information. 

Think of your cell phone camera from ten years ago and what is available today.  CCTV (Closed Circuit Television) technology has undergone similar changes.  Our new cameras can show images in 4k, provide multiple remote access options and even have two way audio to speak to someone in your store, front desk or warehouse. 

 Many vendors provide an 'IP-only' solution where you can use the existing data cable and share the bandwidth. This can result in slower network speeds and possibly poor voice quality. Instead, take advantage of NEC and our hybrid approach: We can use the existing cables for the digital terminals in the office and implement VoIP technology outside the office where needed.

 Most NEC systems work the same way. Once you have established a call with an outside party, 

• press the 'Transfer' Button, 
• dial the desired local, and 
• hang up. 

 This allows you to toggle back and forth between a couple greetings you use frequently and one special one (usually greeting three) without having to re-record greetings all the time. 

• The first greeting is usually your standard greeting your callers get when you are busy or away from the desk. 
• The second greeting is usually for when you have left for the day to let callers know not to expect a call until the next business day. 
• The third greeting is most commonly used when you are unavailable - whether that is for a period of the day or during a vacation. 

 Certainly you can! When you get the automated attendant (either through a back door number for transferred to your Master Voicemail Local) you can dial "#" and then enter your local number and password. At that time you can do anything within your voicemail that you would be able to do at your desk. 

 Hackers will sometimes use an unsecured voicemail box to access your telephone system. This is used for toll fraud, and your company could be on the hook for a long distance bill or several hundreds/thousands of dollars in a single weekend!

Unfortunately, no. All manufactures have proprietary technology, meaning that another terminal can cause the CPU confusion and shut down your system or even cause damage to your hardware. There are exceptions, however, for analog station ports, so it would be best to speak to your Santel representative before doing this.